Status: Full-time / Exempt
Reports to: Executive Vice President of Operations / CIO
Purpose of the Position
At Claremont Lincoln University, our purpose is to put wisdom to work in the world. We have designed a new, multi-modal educational system that immerses students in a dynamic learning community and encourages the exploration of diverse beliefs, values and traditions.
Our proprietary Claremont Core™ methodology enriches the learning experience with the contemporary skills of mindfulness, dialogue, collaboration and change. When combined, the outcome is always: Change for good.
We believe leveraging pluralistic perspectives leads to richer thinking about our spiritual, intellectual and cultural differences. And by honoring thousands of years of wisdom, we help students develop the knowledge and skills that lead to transformation.
The Enrollment Counselor provides a valuable service to our students and prospective students by supporting the Director of Admissions and the Director of Student Services. The ideal candidate will have a blended skillset of a supportive personality, attention to detail and accuracy, ability to manage time well, strong technical skills, and sound judgment and decision-making skills.
All responsibilities are presumed to reflect the effective implementation of best practices. Technology will be leveraged as an enabler whenever practical. Internal controls will be installed to ensure that all activities comply with acknowledged standards of fiduciary due care, non-conflicts of interest and confidentiality.
- Work closely with the Director of Admission and Director of Student Services to assist in the smooth transition of prospective students through matriculation;
- Conduct 1:1 consultations informing prospective students about CLU program offerings;
- Respond to daily inquiries from prospective students via online inquiry form, email, phone, etc.;
- Counsel prospective students and applicants on admission policies and procedures, application status, as well as offer solutions to applicant problems and requests regarding admission;
- Maintain up-to-date records on prospective students;
- Coordinate daily and weekly follow-up communications to prospective students and applicants including mailings and email campaigns;
- Process applications including computing GPAs, verifying degree, tracking incoming student requirements, and correspondence with applicant;
- Coordinate application review with academic Program Directors and Director of Admission;
- Provide assistance at Orientation to aid in a successful transition to the online education environment, inform students of available resources, and participation in other CLU/community events as necessary;
- Assist in maintenance of student records and registrar functions. Uphold record release policies and legal requirements, including the Family Rights and Privacy Act (FERPA) and other applicable laws and regulations governing the confidentiality of student records;
- Guide students in accessing available services;
- Stay current on a wide range of university policies and global educational trends affecting graduate students, admission and special programs.
- May be required to participate in occasional events taking place in evenings and/or on weekends.
Minimum Education and Experience:
- Bachelor’s degree required; Master’s degree preferred.
- 1-3 years of Higher Education experience required.
Knowledge, Skills, Abilities:
- Excellent interpersonal and communications skills, including written, verbal and presentations required;
- Strong customer service orientation and attention to detail;
- Ability to effectively collaborate with colleagues in various departments;
- Ability to work independently;
- Sound judgment and decision-making skills;
- Basic knowledge of office equipment and strong functional knowledge of Microsoft Office applications required. Previous experience with a Student Information System (SIS) required.
Please send your cover letter and resume to Nancy Barnes, Director of Human Resources
Fax: (909) 399-3443